Shipping policy
1. Order Processing & Dispatch
We prepare and dispatch all orders within 1–3 business days to shorten your waiting period and ensure you receive your purchased items in a timely manner.
2. International Shipping & Delivery Time
Our standard international shipping usually takes 6–13 days for delivery, with transit times varying slightly by destination country. You may select the rush expedited shipping option at checkout for faster delivery service.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The accurate shipping cost will be clearly displayed on the checkout page with zero hidden fees.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties and import taxes formulated by local customs authorities. All relevant fees are the sole responsibility of the order recipient. We suggest checking your local import policies before placing an order to prevent unexpected extra expenses.
5. Packaging & Shipping Protection
We adopt high-strength, shockproof packaging materials to fully protect your goods and avoid damage during transportation.
For high-value orders, optional shipping insurance is available at checkout, effectively protecting your orders and bringing you greater peace of mind.
6. Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon receiving your package. If you find any damage, leakage or severe deformation, please take photos as valid evidence, refuse to sign for the delivery, and contact our team promptly.
If any product defects are found after signing for delivery, please contact our customer support within 48 hours. We will verify the situation and provide reasonable return, exchange or other corresponding solutions.
7. Customer Support
If you have any inquiries about shipping matters, customs regulations or delivery progress, our professional customer support team is ready to assist you. Feel free to contact us anytime for timely support via email: info@koruzone.shop or phone: +64 22 849 1027.
Thank you for choosing KORU HOLLIS! We keep optimizing our logistics services to provide faster, safer and more reassuring shopping experiences for every customer.